Privacy Policy
This policy explains how Wayana collects, uses and protects your data. Using the platform means you agree to it.
This text is provided for operational and protective purposes and is not legal advice. It must be reviewed and approved by a qualified lawyer before official launch.
1. Data we collect
We collect identity data (name, national ID or passport, licence, a verification selfie), contact data (phone and email), car data and documents, booking and payment data, and technical usage data needed to run the platform.
2. Why we collect it
We use data to verify identity and prevent fraud, execute bookings, payments and settlements, resolve disputes, improve the service, and communicate with you about your account and bookings.
3. Sensitive documents
Identity, licence and insurance documents are stored securely and accessed only by authorised staff for security review and dispute resolution. Personal contact details are not shown between owner and renter.
4. Sharing with third parties
We may share the minimum necessary data with payment gateways and contracted technical service providers, and with official or judicial authorities upon a lawful request. We do not sell your data.
5. Data retention
We keep your data for as long as needed to provide the service and meet legal, accounting and dispute-resolution obligations, then delete or anonymise it as legally permitted.
6. Your rights
You have the right to access, correct and request deletion of your data within the limits allowed by law and the platform's existing obligations (such as booking and payment records). Contact support to exercise your rights.
7. Cookies
We use essential cookies to run the platform, remember your preferences and secure sessions. You can control them from your browser settings, noting that disabling them may affect some functions.
8. Contact us
For any privacy or data question, contact the support team through the channels shown within the platform.